Local Government - Public Sector

Need: Transform paper-based onboarding to online. Develop online learning and development program.

Solution:  Recommended adoption of Articulate 360 for onboarding and future learning/development courses. Integrated fillable PDF forms into onboarding course. 

Tools: Articulate Rise, Canva, Snagit

Local Government - Public Sector

Need: Employees need to understand Payment Card Industry compliance to ensure data safety and confidentiality when processing credit card payments.

Solution: Developed engaging scenario-based PCI compliance course based on real job tasks at the Information Desk.

Tools: Articulate Rise, Canva, Snagit, Google Forms

Public Sector - Support Services

Need: Introduce new associates to purchasing basics.

Solution: Created scenario-based training course that describes library acquisitions workflow, from managing department budgets to vendor relations.

Tools: Articulate Rise, Canva, Snagit

SaaS Industry - Digital Educational Services

Need: Equip Help Desk team with the skills needed to effectively identify and configure add-on services.

Solution. Developed scenario-based course, using step-by-step workflow for add-on services.

Tools: Articulate Rise, Canva, Snagit, Microsoft Forms

SaaS Industry - Digital Educational Services

Need: New customer service representatives need to know how to install SQL Server Management Studio to perform single and batch backend platform changes.

Solution. Designed microlearning course to demonstrate SQL SSMS installation. 

Tools: Articulate Rise, Canva, Snagit, Microsoft Forms

Local Government - Public Sector

Need: Employees need to be able to recognize business phishing emails and how to safely respond.

Solution: Created e-learning course consisting of workplace email scenarios.

Tools: Articulate Rise, Canva, Snagit, Google Forms